The Hiring Challenge

Many of us rely on domestic workers to help care for our loved ones and manage our homes. Most of us use an employment agency to help hire the right person. Yet finding a good employment agency is fraught with problems - unlicensed businesses, illegal fees, hidden costs, and poor service.

The International Labour Organization (ILO) has launched a new immersive online gaming experience, aimed at raising awareness amongst employers of migrant domestic workers of the risks of deception and abuse faced by both workers and employers during the hiring process. It provides employers with guidance on how they can contribute towards positive change.

The Hiring Challenge casts the user in the role of a soon-to-be parent trying to hire a migrant domestic worker in Hong Kong (China) using an employment agency. The player’s task is to navigate a series of real-life choices in order to find an agency that provides a professional service, whilst at the same time not exploiting the worker they will eventually hire. The task is harder than it sounds.

The gamified experience has multiple outcomes and provides the user with recommendations on how they can improve their real-world strategy based on their final score.

The experience draws on Behavioural Insights research and is part of an ongoing collaboration with the University of Geneva to identify message frames targeting employers of domestic workers that are most likely to trigger behaviour change. The Hiring Challenge website is produced by the FAIR II project, with the support of the Swiss Development Cooperation, and is part of the wider work done globally to promote fair recruitment through the ILO Fair Recruitment Initiative .

Promoting fair and ethical recruitment in a digital world

This joint report by the ILO and the International Organization for Migration (IOM) explores innovative state-facilitated digital technology platforms from four different contexts, with a focus on the Employment Permit System of the Republic of Korea, Musaned from the Kingdom of Saudi Arabia, eMigrate from the Republic of India and the European Network of Employment Services.

The study maps four examples of state-facilitated digital technology platforms that assist the recruitment, placement, and/or job matching for migrant workers. In reviewing some of the promising practices and lessons learnt, the study aims to offer preliminary guidance to States developing similar online applications and platforms, while also discussing possible approaches on how to best leverage new techniques and technologies, including blockchain technology. When designed and implemented in an inclusive way, these digital technology platforms have the potential to promote institutional transparency and fairness, and can reduce the costs of labour migration and limit the potential for collusion between private recruitment agencies.

Agents of Change? Assessing Hong Kong employment agencies´ compliance with the Code of Practice

This report, based on a survey of over 450 migrant domestic workers, examines the implementation of the Hong Kong government’s Code of Practice for Employment Agencies (CoP), and its impact on the human and labour rights of domestic workers in the territory.

Recruitment Monitoring & Migrant Welfare Assistance: What Works?

As numbers of temporary labour migrants have rapidly increased over the past four decades, facilitating international migration has become a highly profitable and multi-faceted business. Human rights defenders, civil society organisations, journalists and academics have consistently exposed exploitation of migrants which occurs during recruitment processes. Abuses include high recruitment fees that lead to debt bondage, the processing of fake employment and immigration documents, confiscation of identity documents, and emotional and physical violence, or even trafficking for forced labour. On arriving in many destination countries migrants are left unprotected and vulnerable to more exploitation.

This study, conducted by an international research team between January and April 2014, reviews existing recruitment monitoring mechanisms and migrants’ access to rights and welfare assistance across Colombo Process Member States (Afghanistan, Bangladesh, China, India, Indonesia, Nepal, Pakistan, the Philippines, Sri Lanka, Thailand and Viet Nam), and key destination states (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE and Yemen).  With analysis presented thematically, the report concludes with a series of recommendations for Colombo Process governments.