Establishing Ethical Recruitment Practices in the Hospitality Industry

This document provides practical guidance for the hospitality industry on how to ethically recruit international migrant workers within business enterprise operations and supply chains. It has been developed by IOM in partnership with the Sustainable Hospitality Alliance.

This guidance aligns with ethical recruitment principles from IOM’s IRIS Ethical Recruitment initiative and the IRIS Standard, which is a global, multi-stakeholder standard that defines and establishes an operational benchmark for ethical recruitment. It is also closely aligned with the Sustainable Hospitality Alliance’s Principles on Forced Labour: (a) every worker should have freedom of movement; (b) no worker should pay for a job; and (c) no worker should be indebted or forced to work.

This guidance is global in nature and designed primarily for hotels. It is applicable to both multinational enterprises and small- and medium-sized enterprises. It can also serve as a resource for other tourism-related industries, as the principles of ethical recruitment are universal.

 

Guidance Notes and Tools

Guidance Note A: Establishing Ethical Recruitment Practices in the Hospitality Industry
Guidance Note B: Building the knowledge and capacity of hotels to implement ethical recruitment
Guidance Note C: Working with civil society and including migrant worker voice
Tool 1: Working with labour recruiters and employment agencies
Tool 2: Interviewing migrant workers about their recruitment and employment experiences
Tool 3: Incorporating ethical recruitment into procurement practices
Tool 4: Access to remedy and business grievance mechanisms
Tool 5: Frequently asked questions about migrant workers and recruitment

 

IRIS Handbook for Governments on Ethical Recruitment and Migrant Worker Protection: Chapter 2 – Implementing and improving licensing frameworks

This resource is the second chapter of the IRIS Handbook for Governments on Ethical Recruitment and Migrant Worker Protection. It provides governments with practical guidance on how to implement and improve the administration of private international labour recruiter frameworks, with an emphasis on ensuring recruiters are competent in and accountable to ethical recruitment principles.

The chapter covers a broad range of relevant topics including: knowledge of ethical recruitment standards (information and educational options); licence application and assessment (screening process, eligibility and requirements); licence features and conditions; and accountability measures (oversight and transparency).  Guidance is intended for government officials in their capacities as regulators and inspectorates of private labour recruiters at various levels of administration (national, subnational) and across relevant portfolios (labour, immigration, consumer protection, etc.). It can be applied in countries of origin, transit and destination.

The IRIS Handbook is IOM’s flagship global guidance tool for governments on ethical recruitment and migrant worker protection. It builds directly on the Montreal Recommendations on Recruitment: A Road Map towards Better Regulation with more detailed measures for consideration, and profiles relevant concrete actions that governments around the world have taken.

 

Migrant Worker Guidelines for Employers

This publication is to provide practical guidance for business enterprises on how to recruit and employ international migrant workers ethically and responsibly. The guidance offers concrete steps employers across various sectors can take to run their businesses in a manner that respects human and labour rights of migrant workers. The guidance is primarily for human resources and personnel engaged with migrant workers and can be integrated in existing company policies, procedures and practices.

The guidance builds on the United Nations Guiding Principles on Business and Human Rights (UNGP) and relevant international human rights and labour standards and frameworks on international migration. It has been developed as part of the IOM’s Corporate Responsibility in Eliminating Slavery and Trafficking (CREST) initiative, through an extensive multi-stakeholder consultation process.

The guidance is accompanied by a set of supporting tools including checklists, guidance notes and other useful documents, to help employers develop and implement the system, principles and practices to manage the labour migration process.

 

Supporting tools

• Summary - Common challenges and Risks Experienced by Migrant Workers at All Stages of Labour Migration
• Checklist - Labour Recruiter Service Agreements
• Guidance Note - Recruitment Fees and Related Costs
• Checklist - Employment Contracts
• Checklist - Migrant Workers' Accommodations

 

Fair and Ethical Recruitment Due Diligence Toolkit by IOM

The International Organization for Migration (IOM) Fair and Ethical Recruitment Due Diligence Toolkit was developed to support business enterprises in fulfilling their responsibility to respect human rights in the context of international recruitment. It provides practical tools that enterprises can use to conduct comprehensive due diligence in line with the UN Guiding Principles on Business and Human Rights (UNGPs), the OECD Due Diligence Guidance for Responsible Business Practice, and IOM’s Migrant Worker Guidelines (MWGs). It can be used by enterprises to develop or strengthen due diligence processes in directly recruiting and managing business relationships with labour recruiters and private employment agencies that place migrant workers.

The tools within the Toolkit contain detailed guidelines and practical recommendations on how the due diligence processes described in the UNGPs and MWGs can be operationalized. The tools include interactive features that will direct users to the next due diligence process or the corresponding actions that are recommended for them to take. Enterprises may directly use or edit the tools to adapt to the unique nature of their operations and business relationships.

 

Tools to operationalize fair and ethical recruitment due diligence:

1. 1. Embedding fair and ethical recruitment principles into policies and management systems
    
2. 2. Identifying and assessing adverse human and labour rights impacts on migrant workers

• Risk Assessment Tool
• Self-assessment Checklist

 

1. 3. Preventing and mitigating adverse human and labour rights impacts on migrant workers

• Corrective Action Plan Template (linked to the Self-assessment Checklist)
• Training Management Tool
• Pre-departure Orientation Checklist
• Post-arrival Orientation Template

 

1. 4. Tracking implementation and results

• Worker Interview Tool
• Fair and Ethical Recruitment Due Diligence Monitoring Tool

 

1. 5. Communicating how adverse impacts are addressed
    
2. 6. Providing access to remedy

• Grievance and Remediation Management Tool
• Grievance and Remediation Monitoring Tool

 

Access the full Toolkit here.

For questions, please email iom.dd.support@iom.int.

 

Extracts of the first thematic dialogue of Alliance 8.7 Pathfinder Countries

This video presents extracts of the first thematic dialogue of Alliance 8.7 Pathfinder Countries. The online event brought together members of the Alliance to discuss how to accelerate progress towards target 8.7 of the 2030 sustainable development goals. This target seeks to eradicate forced labour, modern slavery, human trafficking, and child labour.

The thematic dialogue, held in May 2022, focused on the topic of recruitment, and what practical measures are taken by governments and social partners to promote fair recruitment in their respective countries.

 

In these videos we present speakers from Mexico and from Tunisia.

In the first video, we hear from Maestra Ingrid CEBALLOS, the General Director for Institutional Affairs, in the Ministry of Labour and Social Welfare of the Government of Mexico. Maestra CEBALLOS is also the co-chair ILO Fair Recruitment Initiative’s advisory committee.

We then hear from Mrs Luz Maria CHOMBO, Certification Manager for the employer’s organisation AHIFORES (International Horticultural Alliance for the Promotion of Social Responsibility).

In this video, we hear from Mr. Ahmed MESSAOUDI, Director General at the Ministry of Vocational Training and Employment; Mr. MESSAOUDI is a member of the Advisory Committee of the ILO Fair Recruitment Initiative. We then hear from Mr. Abdelkader Mhadhbi from the Tunisian General Labour Union (UGTT).

The webinar was facilitated by Ms. Laura de Franchis (ILO, Geneva), and organised by Ms. Gaëla Roudy Fraser (ILO, Geneva) as part of the implementation of the Integrated Programme on Fair Recruitment (FAIR, phase II) supported by the Swiss Agency for Development and Cooperation.

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